Refund Policy

Every online appointment requires a €5 deposit, paid securely at the time of booking through Stripe. The deposit confirms and holds your slot.

The remaining balance for your service is paid in the shop by cash or Revolut.

We are a small independent barber shop with a limited number of chairs and a fixed number of appointments each day. When a slot is booked, it is removed from availability and no one else can take it.

• No-shows and last-minute cancellations leave a barber sitting idle with no way to fill the time.
• That lost time cannot be recovered — it directly costs the barber their earnings for that slot.
• A small non-refundable deposit encourages customers to book only times they can genuinely attend, which keeps availability accurate for everyone.
• It reduces repeat no-shows and fake bookings that block real customers.
• Payment processing fees charged by Stripe on the deposit are not returned to us.

The deposit is deliberately kept small (€5) so it is never a barrier to booking — it simply asks for a genuine commitment to the time you have reserved.

You can cancel your appointment at any time using the cancel link in your confirmation or reminder email. Your slot is immediately released for other customers.

The €5 deposit is not refunded when you cancel or do not attend. This applies regardless of how much notice you give.

If San Andreaz Cutz has to cancel your appointment — for example due to illness, an emergency, or unexpected closure — your €5 deposit is refunded in full, automatically, to the card you paid with.

Refunds are issued through Stripe and typically appear on your statement within 5 to 10 business days, depending on your bank.

If you were charged more than once, or believe a payment was taken in error, contact us on 085 737 6754 with your booking reference and we will investigate and refund any incorrect charge.

Haircuts and grooming services are personal services performed at your request. Once a service has been carried out, it cannot be refunded. If you are not happy with your cut, please tell us before you leave the shop and we will do our best to put it right.

Nothing in this policy affects your statutory rights under Irish and EU consumer law. Because you are booking a service for a specific date and time, the standard 14-day cooling-off period for distance contracts does not apply once the appointment slot is reserved.